Answered By: John Louie Zabala
Last Updated: Oct 15, 2019     Views: 1343

For library users who have trouble signing in with their MyLibrary accounts despite resetting or changing their passwords, It might mean that they need to clear their browser's data/cache. 

For Google Chrome users

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

For Safari users

1. Click on the Safari drop-down menu and select Preferences.

2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close                   the Preferences window.

3. Select the Develop drop-down menu. Click Empty Cache.

You may want to also clear your browser history. Select the History drop-down, then Clear History. 

Please note that you may need to reset your computer or device after clearing your browser's cache. Once you have successfully changed or reset your password, kindly try logging in here.