Answered By: May Cajes
Last Updated: Apr 06, 2020     Views: 46272

  1. If I have set up recovery account details‚Äč

In case you forget your MPIN, but have set up your recovery account details:  

Step 1. Click Forgot MPIN in the Login Screen.

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Step 2. You will be sent an Authentication Code. Enter the code sent to your nominated recovery account.

Authentication_code.jpg

 

Step 3. Answer the Security Questions and "Submit" to complete.

Security_Q.jpg

 

Step 4. Enter your new MPIN. Please remember your MPIN to be able to access and transact with GCash.

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NOTE: Your new MPIN must be different from any of the three previously nominated MPINs.

  1. If I have NOT set up recovery account information

In case you forget your MPIN but have not set up your recovery account information, message GCASH on Facebook (fb.com/gcashcare) or call our hotline 2882 for free using your Globe or TM mobile phone. The Customer Service Representative will ask for details to confirm your identity before initiating a GCash MPIN reset. You will receive a temporary GCash MPIN via SMS from 2882. You MUST be able to change your MPIN within 3 hours of receipt or the temporary MPIN will expire. To change your GCash MPIN, log in to the app using our temporary GCash MPIN. In the side menu, go to Settings then click Change GCash MPIN. To proceed, key in your temporary MPIN, then enter your new desired MPIN and confirm. After this, please take time to fill out your account recovery information in order for you to easily access your GCash account next time you forget your MPIN! 

 

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What do I do if I forgot my MPIN? (2019). Retrieved April 6, 2021, from https://help.gcash.com/hc/en-us/articles/360017541794-What-do-I-do-if-I-forgot-my-MPIN-

 

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